Resumé
Overview
UX and design professional with extensive expertise in user research in both industrial and academic environments. Skilled in contextual inquiry, I have successfully enhanced digital experiences in healthcare and government by conducting user research and creating actionable insights.
My curiosity and empathy enable me to collaborate seamlessly with cross-functional teams to translate user needs and business goals into intuitive, scalable solutions. Passionate about crafting accessible, user-centered experiences, I inspire teams to embrace participatory design principles that recognize diverse user perspectives.
Skills
UX Design, Research, and Strategy Skills
Accessibility (WCAG 2.0 / Section 508), Agile/Scrum Collaboration, Contextual Inquiry, Design Systems, Empathy Maps, Journey Maps, Mockups, Prototypes, Quantitative and Qualitative User Research (User Testing, Card Sorting, User Interviews, Observation, Ethnography, Heuristic Evaluation, Surveys), Systems Thinking, User Paths, Wireframes, Workflow Optimization
Tools
Accessibility Testing (ANDI, NVDA, WAVE, Stark), Adobe Creative Suite (Illustrator, PhotoShop, InDesign, Firefly, After Effects, Premiere Pro), Axure RP, Basic JavaScript, Basic Python, Basic R, Basic SQL, Canva, Claude, CSS, DoveTail, Figma, Figma Make, Google Dev Tools, Google Suite, HTML, Lovable, Lucidchart, Microsoft, Miro, Otter.ai, Sketch, Tableau, Trello, UserTesting, UserZoom
Education
Master of Science, Human-Computer Interaction
University of Maryland, May 2024
4.0 GPA
Section 508 Trusted Tester Certification (WCAG)
Department of Homeland Security, Jan 2024
Bachelor of Arts, Fine Arts
Christopher Newport University, May 2020
Summa Cum Laude, 3.98 GPA
Highlighted Experience
Digital Marketing & Design Director (UX Researcher & Designer)
Mountain Spring Vascular
Aug 2024 - Aug 2025 (Promoted Apr 2025)
- Redefined digital presence as a UX design specialist within the marketing team for four healthcare brands by independently researching, designing, and implementing user-centered solutions that balanced aesthetics with usability, incorporating responsive design, detailed information architecture, and user flow considerations.
- Managed and grew a design team by establishing streamlined collaboration workflows, integrating emerging AI technologies, and setting digital design standards to ensure alignment with business objectives and design system consistency.
- Utilized a methodical approach and design thinking to identify challenges; conducted UX audits, competitive analysis, technical discovery, and user journey mapping to inform high-quality prototypes and improve overall product experiences.
- Implemented user-centered systems with refined UX flows, cohesive design patterns, and comprehensive style guides, adapting to web usability guidelines and quality standards for both mobile and web platforms. Collaborated closely with stakeholders to empathize with their needs, resulting in product innovations that benefited users.
- Enhanced user experience through data-driven design improvements by deploying the company's first HIPAA-compliant web data analytics system, which showcased an impact of 168% monthly increase in website visitors and a 400% increase in digital lead conversions.
- Communicated new designs and UX improvements clearly to cross-functional teams, incorporating stakeholder and product manager feedback to translate user needs and technical constraints into feature requirements and user behavior insights.
UX Research Assistant (Contract)
The Health, Aging, and Technology Lab at University of Maryland
May 2024 - Aug 2024
- Conducted remote and on-site multi-autoethnography research to explore how intergenerational users identify and seek support for technology issues, providing critical insights that shaped user-centered design improvements across various platforms.
- Assisted in defining project scope and methodology, as well as in data collection and analysis with co-researchers.
- Performed comprehensive literature reviews and analyses; findings were submitted in a paper to CHI, demonstrating academic rigor.
Digital Product Designer (Capstone Internship)
Montgomery County Government
Oct 2023 - May 2024
- Executed an 8-month UX research and product design capstone internship for a web-based CMS application, focusing on improving operational workflows for waste management by conducting thorough qualitative and quantitative research and integrating insights into high-fidelity mockups, responsive wireframes, and interactive prototypes using Figma.
- Conducted qualitative exploratory research that informed the project scope, starting with 2 rounds of user interviews (in-field and remote) to map existing user flows, identify stakeholder pain points, and define product feature prioritization, ensuring design solutions met usability and business requirements. Developed partnerships with stakeholders to enhance workflow efficiency and gather insights.
- Developed responsive designs for mobile, tablet, and desktop interfaces with high-fidelity prototypes that reduced manual steps by 40% and consolidated software from 3 applications to 1, streamlining the user experience.
- Facilitated usability testing sessions with office and field staff (remote and on-site), synthesized research findings, and applied iterative design enhancements based on user feedback to refine prototypes for improved usability. Engaged users through participatory design techniques and follow up interviews to validate design concepts.
- Coordinated communication and alignment with cross-functional teams by leading monthly review meetings, managing client feedback, and collaborating closely with engineering teams and product managers to ensure design feasibility and implementation fidelity.
- Produced detailed design documentation, annotated prototypes, and comprehensive design systems to support a smooth developer handoff and agile development processes, reinforcing consistency and scalability in design execution. Driven by a commitment to responsibility in every project, fostering a culture of design excellence.
Graphic & UX Designer (Graduate Assistantship)
University of Maryland
Aug 2022 - May 2024
- Revitalized the program's brand identity through strategic design thinking, creating visual assets, comprehensive design systems, and marketing materials that contributed to a 60% increase in overall program applications while ensuring consistency across digital touchpoints.
- Conducted UX analysis and executed a front-end redesign of the program website using HTML/CSS in Joomla, enhancing user experience with a responsive layout that met WCAG accessibility guidelines and modern design trends.
UX Research & Design Intern
Health and Technology Innovation Center at ChristianaCare
Jun 2023 - Aug 2023
- Collaborated with a cross-functional agile Scrum team on a study for an in-home medical robotics device, ensuring user-centered designs that enhanced participant experience across multiple touchpoints and integrated accessible design principles.
- Utilized contextual inquiry methods with qualitative and quantitative research (on-site), to include conducting interviews and analyzing quantitative data sets, resulting in a suite of UX artifacts including detailed user personas, journey maps, and empathy maps for five target user groups. Acted as an analyst to evaluate user preferences and behaviors throughout the design process.
- Translated research insights into actionable design improvements and effectively communicated recommendations to engineers, product managers, and clinical staff, aligning design quality with technical constraints and stakeholder objectives.
- Independently designed eye-tracking study to improve user experience with shipped pharmaceuticals related to damaged medication, to include defining project scope, preparing preliminary research, literature review, and appropriate data triangulation methodologies of quantitative research (surveys and eye-tracking measurements) and qualitative research (interviews).
Medical Biller & Office Assistant
Coastal Prosthetics and Orthotics
Oct 2020 - Jul 2021
- Learned and implemented medical billing protocols within EHR systems with no prior experience, quickly becoming the go-to employee for resolving claim issues and billing discrepancies.
- Authored internal training guides at manager’s request, recognized for strong process understanding, accuracy, and team support.
- Served as liaison between patients, providers, and insurance companies, clearly explaining financial responsibilities and advocating for patient access to care.
- Managed front-office operations and coordinated administrative workflows to ensure smooth patient onboarding and treatment scheduling.
Social Media and Community Advocacy Coordinator
United Way of the Virginia Peninsula
Aug 2016 - Aug 2017
- Established and managed the organization’s digital presence through design and production of graphics, short-form videos, blog content, email campaigns, and social media copy.
- Led planning and marketing for major community initiatives, including National Volunteer Week and Day of Caring 2017, mobilizing 600+ volunteers from 35 companies across 75 nonprofit projects.
- Supported donor growth and brand development by assisting the VP of Resource & Development with event coordination, copywriting for fundraising letters, and rebranding initiatives.
- Strengthened partnerships between the nonprofit, local businesses, and community members by fostering outreach relationships and increasing engagement across platforms.
Resumé
Overview
UX and design professional with extensive expertise in user research in both industrial and academic environments. Skilled in contextual inquiry, I have successfully enhanced digital experiences in healthcare and government by conducting user research and creating actionable insights.
My curiosity and empathy enable me to collaborate seamlessly with cross-functional teams to translate user needs and business goals into intuitive, scalable solutions. Passionate about crafting accessible, user-centered experiences, I inspire teams to embrace participatory design principles that recognize diverse user perspectives.
Skills
UX Design, Research, and Strategy Skills
Accessibility (WCAG 2.0 / Section 508), Agile/Scrum Collaboration, Contextual Inquiry, Design Systems, Empathy Maps, Journey Maps, Mockups, Prototypes, Quantitative and Qualitative User Research (User Testing, Card Sorting, User Interviews, Observation, Ethnography, Heuristic Evaluation, Surveys), Systems Thinking, User Paths, Wireframes, Workflow Optimization
Tools
Accessibility Testing (ANDI, NVDA, WAVE, Stark), Adobe Creative Suite (Illustrator, PhotoShop, InDesign, Firefly, After Effects, Premiere Pro), Axure RP, Basic JavaScript, Basic Python, Basic R, Basic SQL, Canva, Claude, CSS, DoveTail, Figma, Figma Make, Google Dev Tools, Google Suite, HTML, Lovable, Lucidchart, Microsoft, Miro, Otter.ai, Sketch, Tableau, Trello, UserTesting, UserZoom
Education
Master of Science, Human-Computer Interaction
University of Maryland,
May 2024
4.0 GPA
Section 508 Trusted Tester Certification (WCAG)
Department of Homeland Security, Jan 2024
Bachelor of Arts, Fine Arts
Christopher Newport University, May 2020
Summa Cum Laude, 3.98 GPA
Highlighted Experience
Digital Marketing & Design Director (UX Researcher & Designer)
Mountain Spring Vascular
Aug 2024 - Aug 2025 (Promoted Apr 2025)
- Redefined digital presence as a UX design specialist within the marketing team for four healthcare brands by independently researching, designing, and implementing user-centered solutions that balanced aesthetics with usability, incorporating responsive design, detailed information architecture, and user flow considerations.
- Managed and grew a design team by establishing streamlined collaboration workflows, integrating emerging AI technologies, and setting digital design standards to ensure alignment with business objectives and design system consistency.
- Utilized a methodical approach and design thinking to identify challenges; conducted UX audits, competitive analysis, technical discovery, and user journey mapping to inform high-quality prototypes and improve overall product experiences.
- Implemented user-centered systems with refined UX flows, cohesive design patterns, and comprehensive style guides, adapting to web usability guidelines and quality standards for both mobile and web platforms. Collaborated closely with stakeholders to empathize with their needs, resulting in product innovations that benefited users.
- Enhanced user experience through data-driven design improvements by deploying the company's first HIPAA-compliant web data analytics system, which showcased an impact of 168% monthly increase in website visitors and a 400% increase in digital lead conversions.
- Communicated new designs and UX improvements clearly to cross-functional teams, incorporating stakeholder and product manager feedback to translate user needs and technical constraints into feature requirements and user behavior insights.
UX Research Assistant (Contract)
The Health, Aging, and Technology Lab at University of Maryland
May 2024 - Aug 2024
- Conducted remote and on-site multi-autoethnography research to explore how intergenerational users identify and seek support for technology issues, providing critical insights that shaped user-centered design improvements across various platforms.
- Assisted in defining project scope and methodology, as well as in data collection and analysis with co-researchers.
- Performed comprehensive literature reviews and analyses; findings were submitted in a paper to CHI, demonstrating academic rigor.
Digital Product Designer (Capstone Internship)
Montgomery County Government
Oct 2023 - May 2024
- Executed an 8-month UX research and product design capstone internship for a web-based CMS application, focusing on improving operational workflows for waste management by conducting thorough qualitative and quantitative research and integrating insights into high-fidelity mockups, responsive wireframes, and interactive prototypes using Figma.
- Conducted qualitative exploratory research that informed the project scope, starting with 2 rounds of user interviews (in-field and remote) to map existing user flows, identify stakeholder pain points, and define product feature prioritization, ensuring design solutions met usability and business requirements. Developed partnerships with stakeholders to enhance workflow efficiency and gather insights.
- Developed responsive designs for mobile, tablet, and desktop interfaces with high-fidelity prototypes that reduced manual steps by 40% and consolidated software from 3 applications to 1, streamlining the user experience.
- Facilitated usability testing sessions with office and field staff (remote and on-site), synthesized research findings, and applied iterative design enhancements based on user feedback to refine prototypes for improved usability. Engaged users through participatory design techniques and follow up interviews to validate design concepts.
- Coordinated communication and alignment with cross-functional teams by leading monthly review meetings, managing client feedback, and collaborating closely with engineering teams and product managers to ensure design feasibility and implementation fidelity.
- Produced detailed design documentation, annotated prototypes, and comprehensive design systems to support a smooth developer handoff and agile development processes, reinforcing consistency and scalability in design execution. Driven by a commitment to responsibility in every project, fostering a culture of design excellence.
Graphic & UX Designer (Graduate Assistantship)
University of Maryland
Aug 2022 - May 2024
- Revitalized the program's brand identity through strategic design thinking, creating visual assets, comprehensive design systems, and marketing materials that contributed to a 60% increase in overall program applications while ensuring consistency across digital touchpoints.
- Conducted UX analysis and executed a front-end redesign of the program website using HTML/CSS in Joomla, enhancing user experience with a responsive layout that met WCAG accessibility guidelines and modern design trends.
UX Research & Design Intern
Health and Technology Innovation Center at ChristianaCare
Jun 2023 - Aug 2023
- Collaborated with a cross-functional agile Scrum team on a study for an in-home medical robotics device, ensuring user-centered designs that enhanced participant experience across multiple touchpoints and integrated accessible design principles.
- Utilized contextual inquiry methods with qualitative and quantitative research (on-site), to include conducting interviews and analyzing quantitative data sets, resulting in a suite of UX artifacts including detailed user personas, journey maps, and empathy maps for five target user groups. Acted as an analyst to evaluate user preferences and behaviors throughout the design process.
- Translated research insights into actionable design improvements and effectively communicated recommendations to engineers, product managers, and clinical staff, aligning design quality with technical constraints and stakeholder objectives.
- Independently designed eye-tracking study to improve user experience with shipped pharmaceuticals related to damaged medication, to include defining project scope, preparing preliminary research, literature review, and appropriate data triangulation methodologies of quantitative research (surveys and eye-tracking measurements) and qualitative research (interviews).
Medical Biller & Office Assistant
Coastal Prosthetics and Orthotics
Oct 2020 - Jul 2021
- Learned and implemented medical billing protocols within EHR systems with no prior experience, quickly becoming the go-to employee for resolving claim issues and billing discrepancies.
- Authored internal training guides at manager’s request, recognized for strong process understanding, accuracy, and team support.
- Served as liaison between patients, providers, and insurance companies, clearly explaining financial responsibilities and advocating for patient access to care.
- Managed front-office operations and coordinated administrative workflows to ensure smooth patient onboarding and treatment scheduling.
Social Media and Community Advocacy Coordinator
United Way of the Virginia Peninsula
Aug 2016 - Aug 2017
- Established and managed the organization’s digital presence through design and production of graphics, short-form videos, blog content, email campaigns, and social media copy.
- Led planning and marketing for major community initiatives, including National Volunteer Week and Day of Caring 2017, mobilizing 600+ volunteers from 35 companies across 75 nonprofit projects.
- Supported donor growth and brand development by assisting the VP of Resource & Development with event coordination, copywriting for fundraising letters, and rebranding initiatives.
- Strengthened partnerships between the nonprofit, local businesses, and community members by fostering outreach relationships and increasing engagement across platforms.
Resumé
Overview
UX and design professional with extensive expertise in user research in both industrial and academic environments. Skilled in contextual inquiry, I have successfully enhanced digital experiences in healthcare and government by conducting user research and creating actionable insights.
My curiosity and empathy enable me to collaborate seamlessly with cross-functional teams to translate user needs and business goals into intuitive, scalable solutions. Passionate about crafting accessible, user-centered experiences, I inspire teams to embrace participatory design principles that recognize diverse user perspectives.
Skills
UX Design, Research, and Strategy Skills
Accessibility (WCAG 2.0 / Section 508), Agile/Scrum Collaboration, Contextual Inquiry, Design Systems, Empathy Maps, Journey Maps, Mockups, Prototypes, Quantitative and Qualitative User Research (User Testing, Card Sorting, User Interviews, Observation, Ethnography, Heuristic Evaluation, Surveys), Systems Thinking, User Paths, Wireframes, Workflow Optimization
Tools
Accessibility Testing (ANDI, NVDA, WAVE, Stark), Adobe Creative Suite (Illustrator, PhotoShop, InDesign, Firefly, After Effects, Premiere Pro), Axure RP, Basic JavaScript, Basic Python, Basic R, Basic SQL, Canva, Claude, CSS, DoveTail, Figma, Figma Make, Google Dev Tools, Google Suite, HTML, Lovable, Lucidchart, Microsoft, Miro, Otter.ai, Sketch, Tableau, Trello, UserTesting, UserZoom
Education
Master of Science, Human-Computer Interaction
University of Maryland, May 2024
4.0 GPA
Section 508 Trusted Tester Certification (WCAG)
Department of Homeland Security, Jan 2024
Bachelor of Arts, Fine Arts
Christopher Newport University, May 2020
Summa Cum Laude, 3.98 GPA
Highlighted Experience
Digital Marketing & Design Director (UX Researcher & Designer)
Mountain Spring Vascular
Aug 2024 - Aug 2025 (Promoted Apr 2025)
- Redefined digital presence as a UX design specialist within the marketing team for four healthcare brands by independently researching, designing, and implementing user-centered solutions that balanced aesthetics with usability, incorporating responsive design, detailed information architecture, and user flow considerations.
- Managed and grew a design team by establishing streamlined collaboration workflows, integrating emerging AI technologies, and setting digital design standards to ensure alignment with business objectives and design system consistency.
- Utilized a methodical approach and design thinking to identify challenges; conducted UX audits, competitive analysis, technical discovery, and user journey mapping to inform high-quality prototypes and improve overall product experiences.
- Implemented user-centered systems with refined UX flows, cohesive design patterns, and comprehensive style guides, adapting to web usability guidelines and quality standards for both mobile and web platforms. Collaborated closely with stakeholders to empathize with their needs, resulting in product innovations that benefited users.
- Enhanced user experience through data-driven design improvements by deploying the company's first HIPAA-compliant web data analytics system, which showcased an impact of 168% monthly increase in website visitors and a 400% increase in digital lead conversions.
- Communicated new designs and UX improvements clearly to cross-functional teams, incorporating stakeholder and product manager feedback to translate user needs and technical constraints into feature requirements and user behavior insights.
UX Research Assistant (Contract)
The Health, Aging, and Technology Lab at University of Maryland
May 2024 - Aug 2024
- Conducted remote and on-site multi-autoethnography research to explore how intergenerational users identify and seek support for technology issues, providing critical insights that shaped user-centered design improvements across various platforms.
- Assisted in defining project scope and methodology, as well as in data collection and analysis with co-researchers.
- Performed comprehensive literature reviews and analyses; findings were submitted in a paper to CHI, demonstrating academic rigor.
Digital Product Designer (Capstone Internship)
Montgomery County Government
Oct 2023 - May 2024
- Executed an 8-month UX research and product design capstone internship for a web-based CMS application, focusing on improving operational workflows for waste management by conducting thorough qualitative and quantitative research and integrating insights into high-fidelity mockups, responsive wireframes, and interactive prototypes using Figma.
- Conducted qualitative exploratory research that informed the project scope, starting with 2 rounds of user interviews (in-field and remote) to map existing user flows, identify stakeholder pain points, and define product feature prioritization, ensuring design solutions met usability and business requirements. Developed partnerships with stakeholders to enhance workflow efficiency and gather insights.
- Developed responsive designs for mobile, tablet, and desktop interfaces with high-fidelity prototypes that reduced manual steps by 40% and consolidated software from 3 applications to 1, streamlining the user experience.
- Facilitated usability testing sessions with office and field staff (remote and on-site), synthesized research findings, and applied iterative design enhancements based on user feedback to refine prototypes for improved usability. Engaged users through participatory design techniques and follow up interviews to validate design concepts.
- Coordinated communication and alignment with cross-functional teams by leading monthly review meetings, managing client feedback, and collaborating closely with engineering teams and product managers to ensure design feasibility and implementation fidelity.
- Produced detailed design documentation, annotated prototypes, and comprehensive design systems to support a smooth developer handoff and agile development processes, reinforcing consistency and scalability in design execution. Driven by a commitment to responsibility in every project, fostering a culture of design excellence.
Graphic & UX Designer (Graduate Assistantship)
University of Maryland
Aug 2022 - May 2024
- Revitalized the program's brand identity through strategic design thinking, creating visual assets, comprehensive design systems, and marketing materials that contributed to a 60% increase in overall program applications while ensuring consistency across digital touchpoints.
- Conducted UX analysis and executed a front-end redesign of the program website using HTML/CSS in Joomla, enhancing user experience with a responsive layout that met WCAG accessibility guidelines and modern design trends.
UX Research & Design Intern
Health and Technology Innovation Center at ChristianaCare
Jun 2023 - Aug 2023
- Collaborated with a cross-functional agile Scrum team on a study for an in-home medical robotics device, ensuring user-centered designs that enhanced participant experience across multiple touchpoints and integrated accessible design principles.
- Utilized contextual inquiry methods with qualitative and quantitative research (on-site), to include conducting interviews and analyzing quantitative data sets, resulting in a suite of UX artifacts including detailed user personas, journey maps, and empathy maps for five target user groups. Acted as an analyst to evaluate user preferences and behaviors throughout the design process.
- Translated research insights into actionable design improvements and effectively communicated recommendations to engineers, product managers, and clinical staff, aligning design quality with technical constraints and stakeholder objectives.
- Independently designed eye-tracking study to improve user experience with shipped pharmaceuticals related to damaged medication, to include defining project scope, preparing preliminary research, literature review, and appropriate data triangulation methodologies of quantitative research (surveys and eye-tracking measurements) and qualitative research (interviews).
Medical Biller & Office Assistant
Coastal Prosthetics and Orthotics
Oct 2020 - Jul 2021
- Learned and implemented medical billing protocols within EHR systems with no prior experience, quickly becoming the go-to employee for resolving claim issues and billing discrepancies.
- Authored internal training guides at manager’s request, recognized for strong process understanding, accuracy, and team support.
- Served as liaison between patients, providers, and insurance companies, clearly explaining financial responsibilities and advocating for patient access to care.
- Managed front-office operations and coordinated administrative workflows to ensure smooth patient onboarding and treatment scheduling.
Social Media and Community Advocacy Coordinator
United Way of the Virginia Peninsula
Aug 2016 - Aug 2017
- Established and managed the organization’s digital presence through design and production of graphics, short-form videos, blog content, email campaigns, and social media copy.
- Led planning and marketing for major community initiatives, including National Volunteer Week and Day of Caring 2017, mobilizing 600+ volunteers from 35 companies across 75 nonprofit projects.
- Supported donor growth and brand development by assisting the VP of Resource & Development with event coordination, copywriting for fundraising letters, and rebranding initiatives.
- Strengthened partnerships between the nonprofit, local businesses, and community members by fostering outreach relationships and increasing engagement across platforms.